Ruben Baker
Address: 74 Ohio Ave ext 2 nd floor • Norwalk, CT 06851
Phone: 203-229-0674 • Email: rubenbaker@snapshotmusic.com

Education:    American InterContinental University (AIU) Online
                     Hoffman Estates, IL 2/11/08 to present
                     Rock Valley College Rockford, IL 9/93 to 3/1999

Computer Skills: Courses & Training: A+, Network +, Web Design, Network Security, MS Exchange, MSCE

Operating Systems: Windows 3.x/9x/NT/200x/XP/Vista, MAC OS

Notable software: SMS Administrator, MS Office 97-07, MS Outlook, MS Project, MS Exchange, Checkpoint NGX Secure Client, Adobe Photoshop, Adobe Acrobat, Norton Ghost, Reflections, Anti-Virus knowledge and support, Hard drive data recovery applications, Heat Call Logging, Dreamweaver, Flash, ASP database.

Communications: FTP, Virtual Private Networking, Video Conferencing, Telecom

Hardware: Apple, HP/Compaq/Dell/IBM/Toshiba, CSU/DSU, Routers, Switches, Hubs, UPS devices, Network Printer Setup, wireless technology, video projectors

Personal Business Work Experience:

Mypc-911help.com

2004 to present

Position: Founder and Owner

• Home and office technical support
• Website design and optimization for the following websites
• http://www.snapshotmusic.com/
• http://www.charlotteswebconcerts.com/
• http://norwalktaekwondo.com/
• http://www.laborerslocal146.com/

Professional Work Experience:

The Nielsen Company Deerfield, IL, Schaumburg, IL, Madison, WI, Boston, MA – Wilton, CT

1999 to Present

Position: Remote Office Technical Support Specialist (hired position: Network Administrator)

• White Glove Executive Support, Including home visit network LAN and PC setup.
• Ensure Nielsen associates receive the highest level of customer service for their Information Technology needs. Including, but not limited to, provide desktop support, advanced support, product/platform development, and related project activities to support Nielsen associates at an individual, departmental and or office level.
• Ensure proper and secure server administration by following the Enterprise guidelines for permissions, ID's, rights, security, policies, monitoring, capacity planning and management
• Ensure current problem tracking system is being used to track tickets with accurate data entry, ongoing status and resolution information and that the response time is in accordance with the SLA guidelines.Participate as an active role player in configuring and managing office NT server footprint, disk space, server uptime, plus server recovery planning.
• Provide backup support to other offices as needed.
• Sharing of Best Demonstrated Practices (BDP's), documentation, free flowing information and ideas for process improvements.
• Ensure T&E reports are submitted accurately, timely and in accordance with Nielsen travel guidelines and policies.
• Designed and Implemented End User support based Website http://enterpriseservices on Nielsen Intranet
• Ensure that expenses incurred on behalf of other departments are properly charged back to them (Procurement, FedEx, vendor billing, etc).
• Follow Asset Management Team (AMT) and Infrastructure standards and procedures
• Administer 5 servers on a 250 node LAN in a 300 server, 5000 node WAN
• Administration and Support for 2 offices consisting of 225+ people
• 100% SMS Administration for multiple remote offices
• Migrated 200+ users to Microsoft Active Directory
• Installed and supported Virtual Private Network to 200+ associates
• Server 2003 builds and upgrades for Wilton, CT, Boston, MA
• PC provisioning for 200+ users
• Migrated Follow Asset Management Team (AMT) and VES standards and procedures Domain ontrollers to Windows Server 2003
• Meeting support for associates and clients
• Travel & Expense planning and management

*References furnished upon request